Sheraton Hawaii Federal Credit Union  
FAQ





Who can join?
Membership in Sheraton Hawaii FCU is open to:

  1. Employees of Sheraton Hotels in Hawaii.

  2. Employees of Princeville Resort, Royal Hawaiian, Sheraton Kauai, Sheraton Keauhou Bay, Sheraton Maui, Sheraton Moana Surfrider, Sheraton Princess Kaiulani, and Sheraton Waikiki Hotels.

  3. Employees of Kyo-ya Co., Ltd., Kyo-ya Co., Ltd. - Business Division, and Kyo-ya Hotels & Resorts, LP, who work in Hawaii.

  4. Members of the immediate families of the above. (“Members of immediate family” includes spouse, child, sibling, parent, grandparent, grandchild, adopted children, stepparents, stepchildren, or stepsiblings).

SHFCU has a policy of “once a member, always a member,” which means that you may retain your membership in the credit union even if you leave the above-stated field of membership.
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How can I join?
Complete a membership card, pay a membership fee, and deposit the minimum required to open a Share (Savings) Account. You have six (6) months in which to bring your account up to the minimum to take full advantage of all the credit union products and services.


IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT


To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.


What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
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How do I join if I work at a neighbor island hotel?
We have representatives at each neighbor island property who have a supply of membership brochures, applications and forms.
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How long do I have to be a member to apply for a loan?
As long as you have at least $100 in your share account, you may apply for a loan. It does not matter how long you have been a member at SHFCU.
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How do I apply for a loan?
You must:

  1. Be a member of SHFCU with at least $100 in your share account.

  2. Complete a loan application.

  3. Submit copies of two (2) most recent pay stubs from all employers, most recent tax return, and/or bank statement to verify income. Loan applications may be picked up at the credit union office, downloaded, or you may request that it be mailed to you. Our neighbor island representatives also have a supply of SHFCU loan applications.

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What do the loan reviewers look at when considering a loan request?
Loan reviewers look at the 4 C’s of credit granting:

  1. Character - Is the member likely to repay the loan?

  2. Collateral - Will there be collateral pledged on the loan?

  3. Creditworthiness - Does the member’s credit history show any late payments?

  4. Capacity - Based on the member’s income and expenses, can he/she afford the payment?

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    What happens if hotel workers go out on strike?
    SHFCU employees are not employees of the hotel therefore we will be open for business as usual. If you are unable to come onto the property to do your business, you may transact business by phone and/or mail. Be sure to use our direct line, 931-8000. We will also work with you to make sure your loan payments are kept current and your credit rating is protected.
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